Telemedical Support Service
Telemedical support provides essential reassurance and advice offshore, and MSOS provides a twenty-four hour a day, seven days a week service, direct to UK-based doctors, coordinated by a 24/7 Control Room.
When receiving a call from a vessel offshore, medical advice is imparted in the context of the vessel’s location and prevailing conditions, and the resources and skills on-board. The MSOS team of doctors who provide this advice are experts in remote medicine and telemedical support.
In the event of emergency offshore, the MSOS team will liaise with international search and rescue (SAR) teams, to arrange emergency evacuation if necessary. The SAR teams require accurate information regarding medical resources and skills on the vessel and MSOS are ideally placed to provide that information. In the past, MSOS have coordinated with SAR teams to evacuate casualties from vessels located from the Caribbean to the Southern Ocean.
At MSOS we also organise medical evacuation from all areas of the world, returning injured or unwell crew to their own country for continuing medical care.
Telemedical support can be accessed by telephone (mobile and satellite), text and email. Photographs and video clips are also extremely useful in formulating diagnoses and advising on treatment.
Our MSOS Telemedical Support contracts include unlimited calls, the reason being that there should be no barrier or hesitation in making that critical call. An early call leads to prompt treatment, which can be lifesaving.
MSOS provides all three elements of medical support offshore – medical kits, specialist training and telemedical support. There is definite benefit if the provision of all three elements of medical support is undertaken by one organisation. This provides excellent integration of knowledge of what resources are on board the vessel (crew skills and medical kit contents), which is absolutely essential when managing a medical emergency offshore.
If you have any further questions about our Telemedical Support Service, please do not hesitate to contact us
